/* ===========================
   SKYBRIZ Live Chat (Widget)
   =========================== */

/* Theme tokens (scoped so they don't leak) */
#sbz-chat-root {
  --sbz-c-bg: rgba(0, 31, 63, 0.85);
  --sbz-c-bg-strong: rgba(0, 21, 43, 0.9);
  --sbz-c-border: rgba(0, 217, 255, 0.15);
  --sbz-c-border-strong: rgba(0,212,255,0.35);
  --sbz-c-brand-1: #003566;
  --sbz-c-brand-2: #00b4d8;
  --sbz-c-brand-3: #0096c7;
  --sbz-c-accent: #0ea5e9;
  --sbz-c-text: #dff6ff;
  --sbz-c-text-soft: #e9f7ff;
  --sbz-c-text-dim: #9cc7db;
  --sbz-c-visitor-bg: rgba(0, 212, 255, 0.10);
  --sbz-c-visitor-br: rgba(0,212,255,0.25);
  --sbz-c-agent-bg: rgba(255, 255, 255, 0.07);
  --sbz-c-agent-br: rgba(255,255,255,0.12);
  --sbz-radius-lg: 16px;
  --sbz-radius-md: 12px;
  --sbz-shadow: 0 18px 40px rgba(0, 217, 255, 0.20);
  --sbz-shadow-btn: 0 12px 28px rgba(0, 212, 255, 0.15);
  --sbz-shadow-btn-hover: 0 16px 32px rgba(0, 212, 255, 0.2);
  font-family: "Segoe UI", system-ui, -apple-system, sans-serif;
}

/* Root container (position anchored via JS) */
#sbz-chat-root {
  position: fixed;
  right: 16px;
  bottom: 24px; /* overridden by JS bottomOffset */
  z-index: 99999;
}

/* ============ Bubble button ============ */
.sbz-chat-button {
  position: relative;
  width: 56px;
  height: 56px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  border: 1px solid var(--sbz-c-border-strong);
  background: radial-gradient(120% 120% at 50% 0%, var(--sbz-c-brand-1), #001d3d 60%);
  color: var(--sbz-c-text);
  box-shadow: var(--sbz-shadow-btn);
  cursor: pointer;
  transition: transform .15s ease, box-shadow .2s ease, filter .2s ease;
  -webkit-tap-highlight-color: transparent;
}
.sbz-chat-button:hover { transform: translateY(-1px); box-shadow: var(--sbz-shadow-btn-hover); }
.sbz-chat-button:focus-visible { outline: 3px solid rgba(14,165,233,.6); outline-offset: 2px; }
.sbz-chat-button svg { width: 24px; height: 24px; }

/* Unread badge */
.sbz-badge {
  position: absolute;
  right: -4px;
  top: -4px;
  min-width: 18px;
  height: 18px;
  padding: 0 6px;
  border-radius: 999px;
  background: #dc2626;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  line-height: 18px;
  display: none; /* JS toggles */
  box-shadow: 0 0 0 2px rgba(255,255,255,.9);
  transform-origin: center;
  animation: sbz-badge-pop .22s ease;
}
@keyframes sbz-badge-pop {
  from { transform: scale(.8); opacity: .6; }
  to   { transform: scale(1); opacity: 1; }
}

/* ============ Panel ============ */
.sbz-chat-panel {
  width: min(360px, calc(100vw - 32px));
  height: 460px;
  border-radius: var(--sbz-radius-lg);
  overflow: hidden;
  border: 1px solid var(--sbz-c-border);
  background: var(--sbz-c-bg);
  backdrop-filter: blur(10px);
  box-shadow: var(--sbz-shadow);
  display: none;
  flex-direction: column;
  transform: translateY(12px) scale(.98);
  opacity: 0;
  transition: transform .18s ease, opacity .18s ease;
}
.sbz-chat-panel.open {
  display: flex;
  transform: translateY(0) scale(1);
  opacity: 1;
}

/* ============ Header ============ */
.sbz-chat-header {
  background: linear-gradient(135deg, var(--sbz-c-brand-1), var(--sbz-c-brand-2));
  color: #e6f7ff;
  padding: 12px 14px;
  display: flex;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
}
.sbz-chat-title { display: flex; gap: 10px; align-items: center; }
.sbz-chat-title strong { font-weight: 700; letter-spacing: .2px; }
.sbz-status-dot {
  width: 10px; height: 10px; border-radius: 999px;
  background: #31d0aa; box-shadow: 0 0 0 3px rgba(49,208,170,0.25);
  animation: sbz-pulse 2.2s ease-in-out infinite;
}
@keyframes sbz-pulse {
  0%, 100% { transform: scale(1); opacity: 1; }
  50% { transform: scale(1.15); opacity: .85; }
}
.sbz-header-actions button {
  background: transparent; border: 0; color: #e6f7ff; cursor: pointer;
  font-size: 18px; line-height: 1; padding: 4px 6px; border-radius: 8px;
}
.sbz-header-actions button:hover { background: rgba(255,255,255,.12); }
.sbz-header-actions button:focus-visible { outline: 2px solid rgba(255,255,255,.7); outline-offset: 2px; }

.sbz-support-rail {
  padding: 10px 12px 0;
}
.sbz-support-card {
  border-radius: 14px;
  border: 1px solid rgba(125,195,255,.18);
  background: rgba(255,255,255,.06);
  padding: 12px;
  color: #eef8ff;
}
.sbz-support-card.pending {
  background: linear-gradient(180deg, rgba(123,72,18,.22), rgba(255,255,255,.06));
  border-color: rgba(255,193,84,.24);
}
.sbz-support-card.active {
  background: linear-gradient(180deg, rgba(16,59,102,.28), rgba(255,255,255,.06));
  border-color: rgba(112,196,255,.28);
}
.sbz-support-card.resolved,
.sbz-support-card.closed {
  background: linear-gradient(180deg, rgba(17,77,46,.24), rgba(255,255,255,.06));
  border-color: rgba(125,227,170,.22);
}
.sbz-support-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 6px;
}
.sbz-support-top strong {
  color: #fff;
  font-size: 13px;
}
.sbz-support-top span {
  color: var(--sbz-c-text-dim);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .08em;
}
.sbz-support-copy,
.sbz-support-summary {
  color: #d7ecff;
  font-size: 12px;
  line-height: 1.45;
}
.sbz-support-summary {
  margin-top: 6px;
  color: #bcd9ee;
}

/* ============ Messages ============ */
.sbz-chat-scroll {
  flex: 1; overflow: auto; padding: 12px; background: transparent;
  scroll-behavior: smooth;
}
.sbz-chat-scroll::-webkit-scrollbar { width: 10px; }
.sbz-chat-scroll::-webkit-scrollbar-thumb {
  background: linear-gradient(180deg, rgba(0,212,255,.35), rgba(0,212,255,.15));
  border-radius: 10px;
  border: 2px solid transparent;
  background-clip: padding-box;
}
.sbz-chat-scroll::-webkit-scrollbar-track { background: transparent; }

/* Each message bubble */
.sbz-msg {
  max-width: 85%;
  padding: 10px 12px;
  margin: 8px 0;
  border-radius: var(--sbz-radius-md);
  line-height: 1.35;
  font-size: 14px;
  word-wrap: break-word;
  white-space: pre-wrap;
  border: 1px solid transparent;
  box-shadow: 0 1px 0 rgba(255,255,255,.04);
}
.sbz-msg.visitor {
  background: var(--sbz-c-visitor-bg);
  border-color: var(--sbz-c-visitor-br);
  color: var(--sbz-c-text);
  margin-left: auto;
}
.sbz-msg.agent {
  background: var(--sbz-c-agent-bg);
  border-color: var(--sbz-c-agent-br);
  color: var(--sbz-c-text-soft);
  margin-right: auto;
}

/* Message text + meta line (name • relative time) */
.sbz-msg .sbz-text { display: block; }
.sbz-meta {
  margin-top: 4px;
  color: var(--sbz-c-text-dim);
  font-size: 11px;
  display: flex;
  gap: 6px;
  align-items: baseline;
}
.sbz-meta strong { color: #e6f7ff; font-weight: 700; }
.sbz-msg.visitor .sbz-meta strong { color: #c5f2ff; }

/* Optional code/monospace inside messages */
.sbz-msg code, .sbz-msg pre {
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", monospace;
  background: rgba(0,0,0,.18);
  color: #e8f6ff;
  border-radius: 8px;
}
.sbz-msg code { padding: 2px 6px; }
.sbz-msg pre { padding: 8px 10px; white-space: pre-wrap; }

/* ============ Composer ============ */
.sbz-composer {
  border-top: 1px solid rgba(0,217,255,0.12);
  padding: 8px;
  background: var(--sbz-c-bg-strong);
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px;
}
.sbz-input {
  width: 100%;
  resize: none;
  min-height: 40px;
  max-height: 120px;
  padding: 10px 12px;
  font-size: 14px;
  background: rgba(255,255,255,0.06);
  color: #e8f6ff;
  border: 1px solid var(--sbz-c-border-strong);
  border-radius: 10px;
  outline: none;
}
.sbz-input::placeholder { color: #b7d7e6; }
.sbz-input:focus { border-color: var(--sbz-c-accent); box-shadow: 0 0 0 3px rgba(14,165,233,.25); }

.sbz-send {
  padding: 0 14px;
  min-width: 88px;
  border-radius: 10px;
  border: 1px solid var(--sbz-c-border-strong);
  background: linear-gradient(135deg, var(--sbz-c-brand-2), var(--sbz-c-brand-3));
  color: #001d3d;
  font-weight: 800;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: filter .15s ease, transform .12s ease;
}
.sbz-send:hover { filter: brightness(1.05); }
.sbz-send:active { transform: translateY(1px); }
.sbz-send:focus-visible { outline: 3px solid rgba(14,165,233,.35); outline-offset: 2px; }
.sbz-send:disabled { opacity: .7; cursor: not-allowed; }

/* ============ Responsive tweaks ============ */
@media (max-width: 480px) {
  #sbz-chat-root { right: 12px; bottom: 16px; }
  .sbz-chat-panel { height: 62vh; }
}

/* Respect reduced motion */
@media (prefers-reduced-motion: reduce) {
  .sbz-chat-panel { transition: none; }
  .sbz-chat-button, .sbz-send { transition: none; }
  .sbz-status-dot { animation: none; }
}